Our Services
We monitor your equipment and infrastructure around the clock, every day of the week.
Your equipment is protected with our supervised updates and patch management.
Our remote and onsite support is available whenever you need it via email, phone or in-person.
We can provide purchasing and strategy recomendations, and help with the back-office tasks as well.
Through our monitoring we can identify and address potential threats to your network.
We offer back up and disaster recovery services to keep you running under any circumstances.
Integrated email, VoIP and other messaging services hosted in the cloud and onsite.
We can integrate with your vendors to provide warranty and subscription management.
Service Plans
We offer several solutions to accomodate our clients.
SilverPlan |
GoldPlan |
PlatinumPlan |
|
|---|---|---|---|
| * Set number of hours per quarter, additional available at reduced cost. | Request a Quote | ||
| Network Monitoring Monitor networking infrastructure around the clock, offer preventative solutions and secure your network. | Included | Included | Included |
| Asset Management Track, monitor and manage your equipment. We also assist with warranties and subscriptions. | Included | Included | Included |
| Procurement Assistance Assist with recomendations, configuration and purchasing. We partner with several vendors to offer agressive pricing as well. | Included | Included | Included |
| Automated Reporting Daily and weekly reporting on asset status, employee requests and proactive maintenance. | Included | Included | Included |
| Server Monitoring Monitor servers and report on potential critical issues, as well as offering general support. | Included | Included | Included |
| Server Management Monitor and manage servers, update & patch management, proactive and general remote support included. | Available | Included | Included |
| Workstation Monitoring Monitor workstations and report on potential critical issues, as well as offering general support. | Included | Included | Included |
| Workstation Management Monitor and manage workstations, update & patch management, proactive and general remote support included. | Available | Available | Included |
| Onsite Support Travel onsite to your location and address any issues that require a site visit. Service provided at a reduced rate. | Available | Available | Available |
| Strategic Planning Identifying goals and direction, and building a roadmap to get you there. Aligning your technology strategy with your business core goals. | – | Available | Included * |
| Budgeting Assistance Forecast and estimation for the fiscal year. Planning for anticipated and potential expenses. | – | Available | Included * |
| Month-to-Month Commitment No long term contracts. We work hard to earn your business every month, and aim to keep you happy as a client and a partner. | Absolutely | Absolutely | Absolutely |
Service Plans
We offer several solutions to accomodate our clients.
Silver Plan |
Gold Plan |
Platinum Plan |
|
|---|---|---|---|
| Request a Quote | |||
| Platinum Plan budget and strategy assistance consists of a set number of hours per quarter, additional available at reduced cost. | |||
| Network Monitoring Monitor networking infrastructure around the clock, offer preventative solutions and secure your network. | |||
| Asset Management Track, monitor and manage your equipment. We also assist with warranties and subscriptions. | |||
| Procurement Assistance Assist with recomendations, configuration and purchasing. We partner with several vendors to offer agressive pricing as well. | |||
| Automated Reporting Daily and weekly reporting on asset status, employee requests and proactive maintenance. | |||
| Server Monitoring Monitor servers and report on potential critical issues, as well as offering general support. | |||
| Server Management Monitor and manage servers, update & patch management, proactive and general remote support included. | |||
| Workstation Monitoring Monitor workstations and report on potential critical issues, as well as offering general support. | |||
| Workstation Management Monitor and manage workstations, update & patch management, proactive and general remote support included. | |||
| Onsite Support Travel onsite to your location and address any issues that require a site visit. Service provided at a reduced rate. | |||
| Strategic Planning Identifying goals and direction, and building a roadmap to get you there. Aligning your technology strategy with your business core goals. | |||
| Budgeting Assistance Forecast and estimation for the fiscal year. Planning for anticipated and potential expenses. | |||
| Month-to-Month Commitment No long term contracts. We work hard to earn your business every month, and aim to keep you happy as a client and a partner. | |||
Identify Your Plan
As a managed services provider, our goal is to give you the coverage your company needs to conduct business efficiently while ensuring you don't pay for more than you need. Our ability to operate at a standard subscription-based rate means your systems are properly maintained, problems are averted proactively and you can more accurately forecast your IT expenses. We offer three levels of service to accomodate this mindset and the tool below will simplify the plan selection process. Once you've completed the questionaire, you can Request a Quote to receive more information.
This is an estimate based off the options selected. We are happy to review your situation in more detail to ensure you select the plan that helps you achieve your technology goals and address all of your needs. If you'd like to receive more information, you can Request a Quote and we can provide a representation of expected services and anticipated costs.
The Life of a Ticket
A ticket is a record in our help desk database the we use to track requests, document efforts, respond to inquiries and store knowledge. We use tickets to prioritize incoming requests and ensure we address all issues. The following describes the life of a ticket from start to finish.
When you happen upon an issue or have a question, there are multiple ways you can let us know. If you have our tools installed on your network, then you already have an icon for our support in your system tray located in the lower-right of your primary screen. When you right-click on that icon, you have the option to Email Support or Email Support With Screenshot; both will open a new email in your email client and allow you to fill in details, the latter allows you to include a screenshot as well. Be sure to summarize the request in the subject line and include additional details in the body.
You can also simply open a new email in your email client and address it to Support@GulfstreamIT.com. You will want to include a summary description of the request in the subject, and as many details as possible in the body.
If the matter is urgent you can mark your email as important, or call us directly at 941.877.3600. Our agent will request some information from you to open a ticket and then proceed from there.
Additionally, if we have been employed to monitor your network we will routinely receive automated notifications on action items that we handle in the background to keep your network and infrastructure running smoothly. These tickets are reported by our tools and will be automatically opened on your behalf.
Our system will automatically notify you that we have received your request and will begin processing it as soon as possible.
The first step after we have received your request is to classify it. We review the incoming request to determine what level of severity needs to be assigned to ensure we handle with the appropriate level of urgency. If necessary, we will reach out to the requestor during this process to be sure we classify the request accurately.
Once classified, your request is assigned to the best team of resources to quickly respond and begin moving on the request accordingly.
We work hard to address your request as quickly and efficiently as possible. We will communicate with you throughout so you always know where we're at in the process.
Once your issue has been resolved or we have addressed your request, we will report this completion to the initial requestor and follow up to ensure complete satisfaction. We then document this issue internally in our knowledge base and notate your file to ensure this ticket is included in client reports.
The Life of a Ticket
A ticket is a record in our help desk database the we use to track requests, document efforts, respond to inquiries and store knowledge. We use tickets to prioritize incoming requests and ensure we address all issues. The following describes the life of a ticket from start to finish.
When you happen upon an issue or have a question, there are multiple ways you can let us know. If you have our tools installed on your network, then you already have an icon for our support in your system tray located in the lower-right of your primary screen. When you right-click on that icon, you have the option to Email Support or Email Support With Screenshot; both will open a new email in your email client and allow you to fill in details, the latter allows you to include a screenshot as well. Be sure to summarize the request in the subject line and include additional details in the body.
You can also simply open a new email in your email client and address it to Support@GulfstreamIT.com. You will want to include a summary description of the request in the subject, and as many details as possible in the body.
If the matter is urgent you can mark your email as important, or call us directly at 941.877.3600. Our agent will request some information from you to open a ticket and then proceed from there.
Additionally, if we have been employed to monitor your network we will routinely receive automated notifications on action items that we handle in the background to keep your network and infrastructure running smoothly. These tickets are reported by our tools and will be automatically opened on your behalf.
Our system will automatically notify you that we have received your request and will begin processing it as soon as possible.
The first step after we have received your request is to classify it. We review the incoming request to determine what level of severity needs to be assigned to ensure we handle with the appropriate level of urgency. If necessary, we will reach out to the requestor during this process to be sure we classify the request accurately.
Once classified, your request is assigned to the best team of resources to quickly respond and begin moving on the request accordingly.
We work hard to address your request as quickly and efficiently as possible. We will communicate with you throughout so you always know where we're at in the process.
Once your issue has been resolved or we have addressed your request, we will report this completion to the initial requestor and follow up to ensure complete satisfaction. We then document this issue internally in our knowledge base and notate your file to ensure this ticket is included in client reports.